Hospitality Consultancy Products & Services

It is easy to lose sight of hospitality business fundamentals and become entangled in marginal and distracting issues that have a direct impact on success and profitability leaving you in a vicious circle of crisis and frustrations, which often leads to failure.

The driver and guiding light of such a complex business as the business of hospitality should be the understanding that in the short to medium terms no business can be sustained unless all of its stakeholders receive their anticipated returns ~ both tangibles and intangibles.

Investors, customers, personnel, management, statutory bodies and indeed suppliers: all clamour for their corner. Satisfy them all and you have a happy, successful and profitable business. It can only take one of the stakeholders to be dissatisfied and the business could enter a stage of stagnation, decline and eventual collapse.

GHC can assist you in addressing and resolving the negative impact of underperforming areas. It can help you to overcome challenges and indeed problems. It can re-focus your attention and that of your team on the hospitality business fundamentals that really make a difference. None of it rocket science, simply the accumulated cascading of years of operating businesses and delivering returns to all stakeholders and - yes - making errors and learning from them, to your benefit.

GHC offers a range of proven and tested products and services; which include:

NEW & EXISTING HOSPITALITY BUSINESS

1. Hospitality Business Clinic Session

For investors/operators seeking swift answers to challenges & problems and requiring assistance with hospitality business planning
1 to 5 hours “straight through” sessions
Focused support and advice sessions extracting solutions and providing assistance with layout and implementation of progressive/remedial action plans. Brain storming. Creative discussions. Head to head robust dialogue.
Take advantage of GHC expertise accumulated over decades at the sharp end of the Hospitality Industry.

NEW HOSPITALITY BUSINESS

1. Hospitality Business Search and Pre-acquisition Feasibility

For Investors/operators planning to enter the hospitality industry at the small to medium level.
50% of businesses failures could be prevented by embarking on a thorough and professional examination of market place and opportunities prior to committing capital.
Don’t spend it unless you have done your home work..

2. Hospitality Business Kick Start Programme

For Operators/Investors requiring “start-off” programmes for a new hospitality business
Turbo-charging your hospitality business for success. Plan for excellence. Be prepared!

EXISTING HOSPITALITY BUSINESS

1. Hospitality Business Health Check (Operational/Sales and Marketing/Financial)

For Operators wanting a swift evaluation of their hospitality business strengths and shortcomings
Vested interested at many levels often cloud the issues and complicate to confuse. You want the answers without the bullshit.

2. Hospitality Financial Performance Health Check

For Operators requiring an in depth analysis of financial performance
How are you performing as against optimum yardstick indicators? If underperforming ~ why and what are you doing about it?

3. Hospitality Sales and Marketing Audit

For Businesses failing to achieve their market share
Inevitably opportunities are missed to maximize market share. Busy businesses often get bogged down and sales opportunities are relegated to a secondary sphere. It’s amazing how the obvious is often missed with prevarication becoming the norm

4. Customer Care Evaluation and/or Mystery Guest Programme

For Hospitality Businesses going through a spell of poor customers satisfactions
The customer is king and queen ~ failure to address customer care issues will drive your business to the wall ~ sooner or later!

5. Hospitality Management Mentoring

For Owners and Managers seeking to hone in on their leadership’s skills and business focus
Take advantage of our accumulated industry experience to improve the performance of the key people of your organization. Everyone has untapped potential screaming to be unleashed for the benefit of your organization. What are you waiting for?

6. Team Building Programme and/or Communication Audit

For Hospitality Businesses experiencing communication and motivational issues
Effective team play and flawless communication lie at the heart of a successful business.
When the right hand doesn’t know what the left is doing and when backstabbing has become endemic - you are in deep water!

7. Hospitality Recruitment and Selection Support

For Hospitality Businesses needing to ensure effective management selection.
The right person in the right job can make your business. A flawed appointment can be fatal for your business. You cannot afford to get it wrong.
So many Hospitality businesses agonize endlessly about what’s wrong with their business ~ can you hear the voice? You have got the wrong person!

8. Profit Recovery Programme

For Hospitality Businesses experiencing a downturn in profit.
Your business profitability is declining and the issues are getting all tangled up. Back to basics and re-build from there -is the only approach that will work.

9. Crisis Management

For Hospitality Operators faced with a product/management/operational crisis.
Someone or something has screwed-up and you need an outsider to restore the status-quo.

10. Leadership Assignment

For Operators needing to lift the aspirations/ambitions of a tired business.
Does your business suffer from apathy, fatigue, and institutional cynicism? Let’s kick it out!

11. Partnership Project

For Investors/Operators needing collaboration at equity or management level.
You need some one to share the load and take on some direct responsibility.

Contact GHC in total confidence for a free no-obligation preliminary discussion: email: franco@galgani.co.uk.